Toledo Edison Phone Numbers and Emails

Toll-Free Number:

  • (888) 544-4877
    Power Outages Inquiries

Customer Service:

  • (800) 447-3333
Is this your business?

How to Contact Toledo Edison Customer Service?

Most Popular Number:

(888) 544-4877
Power Outages Inquiries
Total calls: 323 Issues resolved: 16 Last call: Mar 25, 2024

What Is the Toledo Edison Phone Number?

Toledo Edison, known as FirstEnergyCorp, takes extreme pride in serving its customers. For queries related to power outage, you can dial the Toledo Edison customer service reachable at 1-888-544-4877. Additionally, depending on the energy company operating in your area, you can contact a customer service agent by dialing one of the Edison contact numbers. A dedicated Toledo Edison customer service number can be called for Ohio residents at 1-800-633-4766. Furthermore, if the Illuminating company is taking care of the energy supply in your area, call Toledo Edison at 1-800-589-3101 to put forward a service request or discuss your concerns.

What Are the Toledo Edison Customer Service Hours?

Toledo Electric company functions across flexible hours to cater to the resident's power needs. It is best to contact them between Monday and Friday from 8:00 AM to 6:00 PM EST. Moreover, Toledo Edison hours are equally widespread, should you prefer contacting them via a message on their social media account. With typical response times ranging from 7 to 24 hours, you can share your query on social media platforms, including Facebook, Twitter, and LinkedIn, where they're available through their official name, Toledo Edison Company.

What Is the Toledo Edison Corporate Office Address?

Toledo Edison has its corporate headquarters at 6099 Angola Rd, Holland, Ohio 43528, United States. This Toledo Edison address is the company's primary operations and decision-making center. Not only does this location allow you to get in touch with a customer service agent for any energy-related inquiries, but it also makes it easier to avail prompt assistance. In addition to visiting this office, you can send a mail or correspondence to the corporate office with a detailed account of your concern.

How Do I Contact Toledo Edison Support via the Website?

Toledo Edison website provides a convenient, easy-to-use online form to contact customer support. Visit their official website and select the 'My Account' login option on the home screen. Once successfully logged into your account, you can easily manage your payments, billing, and text and email alerts. To send a message to the customer service team, fill out the 'Contact Us' form with your basic information and a brief description of your query or concern. After you've submitted the form, a customer service executive will email you within two business days.

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Contact Information

Corporate Office Address:

Toledo Edison
6099 Angola Rd
Holland, Ohio 43528
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 6:00pm

More contact details

Toledo Edison Rating Based on 26 Reviews

Rating details

2.3
more details
Customer service
Billing Practices
Product or Service Quality
Reliability

Rating stats

Rating trend

How Good is Toledo Edison's Customer Service?

Nicolasa Rmu
Nicolasa Rmu
Feels Disappointed | Jul 07, 2023

Rep was very courteous and well knowledge

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Shannan Zwr
Shannan Zwr
Feels Satisfied | Nov 16, 2022

The agent I spoke to was certainly the best!! Very efficient and met every need a VERY frustrated customer needed! It made my day and I forgot to ask her name!!

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Coby Dxl
Coby Dxl
Feels Disappointed | Sep 29, 2022

Problem with autopay. Some how was discontinued in june or july I hope issue is resolved. There was threat to disconnect electric sevice

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Summary of Toledo Edison Customer Service Calls

543 TOTAL
CALLS
04:46 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Toledo Edison?

Payments and Charges Question:

  • “Pay my bill”
  • “Make payment”
  • “Pay bill”

Staff Question:

  • “To have service turned on”
  • “Get service”
  • “Start service”

Product/ Service Question:

  • “No power broken electric pole and downed lines”
  • “Disconnect service”
  • “To disconnect service”

Account Question:

  • “Balance”
  • “Change name of person on account”
  • “I need my account number”

Request for Information Question:

  • “Find out infro for add service”
  • “Seeking assistance”
  • “Question regarding my bill”

Return/ Replace Question:

  • “Change adress for billing”
  • “Returned payment”
  • “Change adress”

Activation/ Cancellation Question:

  • “Deseo cancelar mi última factura”
  • “Terminate service”
  • “Cancel”

Shipping and Delivery Question:

  • “Didn't get a bill”
  • “I have not received a bill for two months”

Other Question:

  • “Tree fallen on wires”
  • “Power outage”
  • “Power keep going off and on. When wind picks up the power goes out”

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